Refund policy

Returns & Exchanges

We want you to love your piece. While all sales are final, we do offer exchanges or store credit on non-custom items within 7 days of delivery, excluding shipping costs.

Custom or customized items—including any size, color, or variation not offered “as-is” on our site, and any items that are made to order —are considered FINAL SALE and are not eligible for exchange, or store credit.

Please email us at stephyaijewelry@gmail.com before purchasing if you have any questions about sizing or materials—we’re happy to help!

A few notes:

• Store credit is valid for 1 year.

• Rings are made to order and considered custom.

• Returned pieces must be unworn, in original packaging, and shipped via UPS or FedEx with insurance and signature required.

• We are not responsible for lost or damaged returns.

• Exchange request frequency is tracked. We reserve the right to decline requests if they become excessive.

Thank you for understanding and supporting small-batch, made-for-you artistry.